Errors

The Errors widget can be accessed by clicking the image-20260429-133954.png button at the top-right corner of the screen (green box below). Once clicked, the widget appears at the bottom of the screen (orange box below).

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The widget displays any new errors:

  • As soon as they occur.

  • After connecting to a drive, it displays previously encountered errors.

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Error example.

For each error, you can see the following information:

  • Timestamp → Time at which the error occurred

  • Source → Name of the affected drive

  • Axis → Number of the affected axis

  • Category → Category / type of error

  • Error ID → The ID of the error according to the implementation in the firmware

  • Description → Description of the error

  • Severity → Severity of the error

For more information on error diagnosis and troubleshooting, please refer to the Error Management page within the Manual of your drive:

  1. Navigate to the Drives Support home page.

  2. Find your product name.

  3. Find the Reference Manual.

  4. Look for the Error Management page within the Reference Manual.