Feedback test in MotionLab3 fails

The feedback test within MotionLab3 uses the number configured in the pole pairs register to check the resolution of the encoder. If you experience the following symptoms:

1. The encoder is configured correctly

2. The encoder test fails

3. The terminal shows unexpected detected resolution

then, it is likely that the pole pairs of the motor are not set correctly.

Please go back to Motor → General within the MotionLab3 wizard to configure. Alternatively, use one of the following registers depending on the drive type: 0x106 - Motor pole pairs (for CORE drives) or 0x2106 - Motor pole pairs (for NET and XCR drives).

Please note that the parameter requires entering the number of pole pairs and not total number of poles.